Privacy Policy

Last updated: [21/01/26]

Solar Helper is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how your information is collected, used, stored, and shared when you use this website or request contact from Solar Helper.

Solar Helper is operated by The Canvassing Company Ltd.

Who We Are

Solar Helper is a solar guidance and lead qualification service operated by The Canvassing Company Ltd.

We help homeowners understand solar energy and, where appropriate, connect them with suitable third-party solar providers after an initial qualification conversation.

What Information We Collect

When you use this website or submit a form, we may collect:

  • Your name

  • Your phone number

  • Your email address

  • Your postcode or general location

  • Information you choose to share about your home or energy usage

We only collect information that is relevant to providing guidance or qualifying your enquiry.

How We Use Your Information

Your information is used to:

  • Contact you following a request for a call back

  • Understand your situation and qualify your enquiry

  • Provide guidance about solar energy and suitability

  • Decide whether your enquiry is suitable to be passed to a third party solar provider

We do not use your information for unrelated marketing purposes.

Qualification Calls and Data Sharing

If you request contact, a Solar Helper representative will call you to understand your needs and assess whether solar may be suitable for your home.

Your contact details will only be shared with third-party solar providers after this qualification call, and only where it appears appropriate to do so.

If solar does not appear suitable, or you choose not to proceed, your details will not be passed on.

Third-Party Suppliers

Where appropriate, we may share your information with carefully selected third-party solar installation or energy service providers.

These providers receive your information solely for the purpose of contacting you about solar services relevant to your enquiry.

We do not sell personal data in bulk or share it without purpose.

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent, where you have requested contact or information

  • Legitimate interest, where processing is necessary to qualify enquiries and connect suitable customers with providers

You may withdraw consent at any time by contacting us.

How Long We Keep Your Data

We retain personal data only for as long as necessary to:

  • Respond to your enquiry

  • Complete qualification and referral where applicable

  • Meet legal or regulatory obligations

Data that is no longer required is securely deleted.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

You can exercise these rights by contacting us using the details below.

Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Cookies

This website may use cookies to improve functionality and understand usage. Cookie information is handled separately where applicable.

Contact Us About Privacy

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Canvassing Company Ltd
12 King Street
Brynmawr
Ebbw Vale
Wales
NP23 4DG